Search found 119 matches

by Control_Voltage
Thu May 01, 2014 5:22 pm
Forum: 500 Series
Topic: Analog Delay 500 Plugin Editor
Replies: 5
Views: 4637

Re: Analog Delay 500 Plugin Editor

Hi again, Okay, thanks for the feedback!!! I will pass this along to our firmware engineers for review, and see if they have any suggestions or ideas what might cause such a behavior. Send me an email to [email protected].com so that I have a way of getting back in touch with you!!! Thanks! Andy Hughes...
by Control_Voltage
Thu Apr 17, 2014 11:07 am
Forum: Moogerfooger Forum
Topic: New MF-104M firmware. Time LED, tap tempo fixes
Replies: 49
Views: 14801

Re: New MF-104M firmware. Time LED, tap tempo fixes

Hello Everyone!!! Andy Hughes from the Moog Tech Department here... I was able to replicate this issue with the new firmware installation that ends with an LED "frozen" either green or red using Sysex Librarian on a Mac. I was using an Emu Tab 1X1. However, I was able to fix this unit no p...
by Control_Voltage
Tue Apr 08, 2014 9:15 am
Forum: Little Phatty & Slim Phatty Forum
Topic: 1.10 vst editor don't work
Replies: 20
Views: 4684

Re: 1.10 vst editor don't work

Hi there,

Here are updated files that should correct this issue!

http://www.moogconnect.net/downloads/su ... _0-WIN.zip

Thanks!

Andy Hughes
Service Department Manager
Moog Music Inc.
by Control_Voltage
Mon Apr 07, 2014 11:03 am
Forum: 500 Series
Topic: Analog Delay 500 Plugin Editor
Replies: 5
Views: 4637

Re: Analog Delay 500 Plugin Editor

Hi there!!!

Here's an updated VST build with the added 64 bits that was indeed missing:

http://www.moogmusic.com/content/windows-plug

Thanks!!!

Andy Hughes
Service Department Manager
Moog Music, Inc.
by Control_Voltage
Tue Mar 18, 2014 3:07 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub Phatty Filter Issue with video.. any thoughts?!
Replies: 13
Views: 1387

Re: Sub Phatty Filter Issue with video.. any thoughts?!

Hi guys!!! Andy from the Moog Tech Support department here! No, our tech support lines are always open, but sending an email may have a certain lag time before it is addressed by one of my techs. You can always email me directly for a faster response: [email protected].com Or, if you have an urgent iss...
by Control_Voltage
Fri Mar 14, 2014 11:42 am
Forum: Little Phatty & Slim Phatty Forum
Topic: Slim phatty osc2 calibration not running
Replies: 8
Views: 1747

Re: Slim phatty osc2 calibration not running

Hi Durutti, Andy from the Moog Service Lab here. The Slim should definitely NOT freeze up during a note calibration! This could be either a firmware issue(I would suggest doing a factory restore on the unit first) or a hardware issue that is causing the firmware to freak out...in that case I would s...
by Control_Voltage
Tue Mar 04, 2014 12:30 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub Phatty Cutoff Control automatically resets to 200hz?!?
Replies: 11
Views: 2357

Re: Sub Phatty Cutoff Control automatically resets to 200hz?

Hey M Sterling, Andy Hughes from the Moog Tech Lab here...we will be happy to get your Sub sorted out for you!!! Please contact me directly at your earliest convenience either by phone 1-828-251-0090 xt. 221 or by email [email protected].com Thanks! Andy Hughes Service Department Manager Moog Music, Inc.
by Control_Voltage
Wed Feb 26, 2014 11:33 am
Forum: Taurus, Minitaur & Sirin
Topic: Minitaur Locked Up
Replies: 6
Views: 1061

Re: Minitaur Locked Up

Hi guys, I am sorry if you did not receive an immediate response to your email inquiries!!! We get a large volume of email, and sometimes there can be a short delay in how long it can take us to respond. There should never be a case where you do not get any response at all, and I will look into this...
by Control_Voltage
Fri Feb 14, 2014 10:17 am
Forum: Minifooger Forum
Topic: MF Drive dead already
Replies: 18
Views: 12548

Re: MF Drive dead already

Hey Guys!!! I am still monitoring this thread, and please do contact me directly for support! By phone 1-828-251-0090 xt.221 or by email [email protected].com If you send me an email, and don't get an immediate response, never fear I will contact you within a day or two. I get a lot of questions If you...
by Control_Voltage
Fri Feb 14, 2014 9:47 am
Forum: Minimoog Forum
Topic: Oscillator 2: no sound
Replies: 10
Views: 1048

Re: Oscillator 2: no sound

Hi SCD!!! Andy Hughes from Moog Tech Support here...that does sound like a hardware problem based on your description. I will be happy to assist you with a proper trouble shoot to make sure, and I can help guide you in finding an Authorized Service Center near you. I will look through my emails to s...
by Control_Voltage
Fri Jan 31, 2014 10:39 am
Forum: Minifooger Forum
Topic: MF Drive dead already
Replies: 18
Views: 12548

Re: MF Drive dead already

Facon: Andy Hughes here...I am the Service Manager for the Moog Tech Support Department. I will be happy to help you with your issue with your MF-DRIVE, anytime one of our new products fails in the field, we take it very seriously. What I will do is cover the shipping and simply replace your Minifoo...
by Control_Voltage
Wed Jan 15, 2014 5:51 pm
Forum: Minifooger Forum
Topic: Just bought a MF-Drive!
Replies: 10
Views: 7615

Re: Just bought a MF-Drive!

Hi guys! Andy Hughes from the Moog Service Department here. I have not seen this issue here in the lab yet, so it is not a common issue. However, we do take any and all problems very seriously, and this sort of feedback is highly useful to us in improving our products. Anyone in this thread who has ...
by Control_Voltage
Tue Nov 26, 2013 11:22 am
Forum: Minimoog Forum
Topic: SO so so dissapointed! Now 2 dead OSCs on VOS
Replies: 18
Views: 1372

Re: SO so so dissapointed! Now 2 dead OSCs on VOS

Dear Synthtron: Andy Hughes, I am the manager of the Service Department at Moog Music. I am terribly sorry to hear that you are having such issues with a new Voyager Old School. We strive everyday to ensure that only the highest quality product leaves our factory, and we stand behind our products 10...
by Control_Voltage
Mon Sep 16, 2013 1:09 pm
Forum: Subsequent 37 & Subsequent 25
Topic: My brand new Sub Phatty is not powering on :(
Replies: 5
Views: 676

Re: My brand new Sub Phatty is not powering on :(

Hi There! Andy Hughes from the Moog Service Lab here. We suggest using a hot glue gun to secure the cables in place. That is the method we use here in the factory. I would remove the gaffers tape immediately to avoid the build up of unwanted residue, and then hit up the craft store for a cheap hot g...