Search found 14 matches

by Simon28
Sat Jul 13, 2019 7:16 pm
Forum: Moog Music General Topics Forum
Topic: No Reply From Moog Support?
Replies: 21
Views: 6149

Re: No Reply From Moog Support?

You call support ignorant in the title, many people pointed this out to you, and yet you still wonder where the good will goes? and again sitting the wrong way on the horse. I complained here about something that has happened and was ignorant behavior. Not I complained and then they got ignorant. I...
by Simon28
Mon Jul 08, 2019 6:46 pm
Forum: Moog Music General Topics Forum
Topic: No Reply From Moog Support?
Replies: 21
Views: 6149

Re: No Reply From Moog Support?

You might not have read the thread, but It took me over a month and 3 devices until this issue got acknowledged as a bug by the support. The developers knew about it before, but support did not even dare to ask them about it for many e-Mails (that equals to 5-6 weeks in Moog support time). Until the...
by Simon28
Mon Jul 08, 2019 11:13 am
Forum: Moog Music General Topics Forum
Topic: No Reply From Moog Support?
Replies: 21
Views: 6149

Re: No Reply From Moog Support?

Thanks for your supporting words. Anger management or not, I wanted to give some feedback about it somewhere, since there was no other chance to get any reaction by mail or more readers than the one ignoring me. I numbered my up to 3 questions and still got only one answered, got twice the same firm...
by Simon28
Sat Jul 06, 2019 11:22 pm
Forum: Moog Music General Topics Forum
Topic: No Reply From Moog Support?
Replies: 21
Views: 6149

Re: No Reply From Moog Support?

While we do like bonbons, the interactions we have with our users are more than enough payment. If you ever have difficulty reaching us via email, please try reaching out via the chat on our website or our phone line. We take our customer experience very seriously and do our best to get back to eve...
by Simon28
Sat Jun 08, 2019 8:49 pm
Forum: Moog Music General Topics Forum
Topic: Moog support slow and ignorant
Replies: 10
Views: 3065

Re: Moog support slow and ignorant

From this link you guys gave me: m ... stupidity/ 1. Ignorance implies a lack of awareness, while stupidity implies the inability to understand. 2. Ignorance can be removed by the acquisition of knowledge, while a stupid person is intrinsically so, and therefore difficult to reform. 3. Ignorance is ...
by Simon28
Sat Jun 08, 2019 12:41 pm
Forum: Moog Music General Topics Forum
Topic: Moog support slow and ignorant
Replies: 10
Views: 3065

Re: Moog support slow and ignorant

Just to make it clear for anyone who would like to start picking on me or my English, since he feels for Moog: The product IS faulty and does not fulfill a major feature. There is no working solution in sight - or at least I do not get information about it. So I can still send back my GM as a guaran...
by Simon28
Sat Jun 08, 2019 11:39 am
Forum: Moog Music General Topics Forum
Topic: Moog support slow and ignorant
Replies: 10
Views: 3065

Re: Moog support slow and ignorant

Dear Station2station, I think my reason to complain about a product not working properly is legit. I post a thread here about how the problem got ignored at first, then me - which was definitely not by telling moog support: hey, you are ignorant, can you help me please? Of course I call them ignoran...
by Simon28
Thu Jun 06, 2019 1:02 pm
Forum: Moog Music General Topics Forum
Topic: Moog support slow and ignorant
Replies: 10
Views: 3065

Re: Moog support slow and ignorant

I could still say, that Moog support had a lack of knowledge and did not even ask their engineers about the firmware bug, before I insisted that there is actually one. Or that they - as they wrote - till this day do not know since which version it is in there. So ignorant is still applicable for the...
by Simon28
Tue Jun 04, 2019 12:37 pm
Forum: Moog Music General Topics Forum
Topic: Moog support slow and ignorant
Replies: 10
Views: 3065

Re: Moog support slow and ignorant

Hey Marky, I do love Moog products and I do understand the pressure. If you deliver products regularly with major (firmware) issues though - well, be humble about it. I post this after years of experience with Moog synths and support. My title targets Moog SUPPORT in this case. They have been (admit...
by Simon28
Mon Jun 03, 2019 12:07 pm
Forum: Moog Music General Topics Forum
Topic: Moog support slow and ignorant
Replies: 10
Views: 3065

Moog support slow and ignorant

Dear community and dear Moog-team. Since I cannot solve this issue having with your support, but since there is no survey about support quality I can only make some pressure here. I got several Moogs and got a Grandmother lately. 1. Every time I had to wait for months until the firmware/software/dri...
by Simon28
Sat May 11, 2019 11:14 am
Forum: Grandmother, Mother-32 & DFAM
Topic: Grandmother PB wheel issue - Firmware 1.0.2 general problem?
Replies: 6
Views: 3909

Re: Grandmother PB wheel issue - Firmware 1.0.2 general prob

Hi, thanks for your links. If you read my post at the beginning and later, I already had 3 Grandmothers to experiment with and I calibrated them all. The first one had a calibration issue indeed, but also the described error AFTER calibrating. The other two worked fine when received, but as soon as ...
by Simon28
Wed May 08, 2019 7:43 am
Forum: Grandmother, Mother-32 & DFAM
Topic: Grandmother PB wheel issue - Firmware 1.0.2 general problem?
Replies: 6
Views: 3909

Re: Grandmother PB wheel issue - Firmware 1.0.2 general prob

Thanks for your feedback guys. In the meantime I got firmware v.1.0.0 and loaded that to both, but there seems to be no change back, meaning the PB wheel problem stayed. Now I am confused Especially since support told me, they don't really know, if or in which version it ever worked (?) So I am stil...
by Simon28
Thu May 02, 2019 4:31 pm
Forum: Grandmother, Mother-32 & DFAM
Topic: Grandmother PB wheel issue - Firmware 1.0.2 general problem?
Replies: 6
Views: 3909

Re: Grandmother PB wheel issue

Thanks for your feedback! Do you have firmware 1.0.2? (see below why I ask) I have sent one GM back by now and got back two by a mistake. After updating both to FW 1.0.2, they both started to show the same misbehavior. Before that they just worked fine. It seems to be a firmware issue then that Moog...
by Simon28
Tue Apr 16, 2019 12:40 pm
Forum: Grandmother, Mother-32 & DFAM
Topic: Grandmother PB wheel issue - Firmware 1.0.2 general problem?
Replies: 6
Views: 3909

Grandmother PB wheel issue - Firmware 1.0.2 general problem?

Hi all owners of a grandmother The manual of the GM clearly states the following: PITCH BEND RANGE The pitch bend range of Grandmother’s PITCH wheel can be set anywhere from 1 to 12 semitones. To adjust the Pitch Bend Range setting, press the (D#1) key, and then use the lowest 12 white keys (F0 to C...