Search found 30 matches
- Mon Jun 03, 2019 3:55 pm
- Forum: Moog Music General Topics Forum
- Topic: No Reply From Moog Support?
- Replies: 21
- Views: 17631
Re: No Reply From Moog Support?
While we do like bonbons, the interactions we have with our users are more than enough payment. If you ever have difficulty reaching us via email, please try reaching out via the chat on our website or our phone line. We take our customer experience very seriously and do our best to get back to ever...
- Wed Mar 07, 2018 1:21 pm
- Forum: Taurus, Minitaur & Sirin
- Topic: Minitaur editor problems again!
- Replies: 8
- Views: 5879
Re: Minitaur editor problems again!
I would suggest deleting any previous MIDI drivers and reinstalling 4.35.0 for your machine. I have not heard of connectivity issues with the standalone editor, but some people occasionally have issues using the VST with their DAW. I like to think of the VST exclusively as an editor/librarian, and u...
- Fri Mar 02, 2018 12:57 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Things to adjust when using a Sub37 preset in a Subsequent?
- Replies: 2
- Views: 1719
Re: Things to adjust when using a Sub37 preset in a Subseque
Generally speaking, you should just turn down the Preset Volume (on the second page of the preset Edit menu) to ~25-50. This allows the Subsequent 37's VCA some breathing room and sounds more "right".
- Fri Mar 02, 2018 12:19 pm
- Forum: Moog Music General Topics Forum
- Topic: Moog service contact
- Replies: 1
- Views: 1935
Re: Moog service contact
Hi Alessandro, I'm sorry you haven't gotten ahold of us, but please contact us directly for assistance with this issue and we will be more than happy to help. Adam Pryor adam@moogmusic.com (828) 251-0090 Ext. 246 Harrison Street harrison@moogmusic.com Ext. 221 Noah Jolly noah@moogmusic.com ...
- Fri Mar 02, 2018 12:00 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37 Editor problems
- Replies: 23
- Views: 12872
Re: Sub 37 Editor problems
Hello all, I believe most of our problems here are due to the editor. I will share a collection of links for the latest beta versions of the editors that work with OSX High Sierra and drivers that should help with the Windows connection problems as well: Sub 37 Editor v1.0.0 (Windows) & 1.0.1 (O...
- Fri Jan 26, 2018 11:11 am
- Forum: Minimoog Forum
- Topic: more on voyager noises...
- Replies: 16
- Views: 14881
Re: more on voyager noises...
This is potentially a calibration issue of the Voyager's analog board. There is a trimmer to adjust the "output" of the noise on the board, and if this "output" is turned up too high it can cause strange artifacts and glitches in the Voyager's output, LFO, etc. If you are experie...
- Tue Jan 16, 2018 1:51 pm
- Forum: Taurus, Minitaur & Sirin
- Topic: minitaur no working with analog four CV GATE
- Replies: 2
- Views: 3923
Re: minitaur no working with analog four CV GATE
**Minitaur Pitch CV Calibration Procedure** - Connect the voltage source to the Minitaur's pitch CV input. - Now connect the Minitaur to your computer via USB and open the Minitaur Editor. - In the editor settings, locate the 1 volt and 4 volt calibration options. - Send 1 volt signal from your volt...
- Tue Jan 16, 2018 1:20 pm
- Forum: Taurus, Minitaur & Sirin
- Topic: all lights flashing on and off and not responsive
- Replies: 7
- Views: 7054
Re: all lights flashing on and off and not responsive
Greetings, Please contact us directly for assistance with this issue, we will be more than happy to help. Adam Pryor adam@moogmusic.com (828) 251-0090 Ext. 246 Harrison Street harrison@moogmusic.com Ext. 221 Noah Jolly noah@moogmusic.com Ext. 204 Thank you, Taylor Mott Service Manager tayl...
- Mon Oct 09, 2017 5:49 pm
- Forum: Taurus, Minitaur & Sirin
- Topic: Can't update Minitaur firmware
- Replies: 15
- Views: 12749
Re: Can't update Minitaur firmware
Hello all,
If you're having trouble with the Automatic Update or accessing bootloader mode, try updating the Minitaur manually. You will find the necessary files and instructions here.
If you are still having trouble with the manual installation, please contact us at [email protected]
If you're having trouble with the Automatic Update or accessing bootloader mode, try updating the Minitaur manually. You will find the necessary files and instructions here.
If you are still having trouble with the manual installation, please contact us at [email protected]
- Fri Oct 06, 2017 2:12 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Filter Cutoff problem
- Replies: 4
- Views: 2855
Re: Filter Cutoff problem
Hey there, Our apologies for any confusion or frustration on this matter. We can certainly send you a replacement board to correct the filter cutoff issue. Please reach out to Adam with Moog Music tech support to get things rolling. His contact info is posted below. Adam Pryor - Tech Support E: adam...
- Fri Sep 29, 2017 9:00 am
- Forum: Moog Semi-Modular Analog Synthesizers
- Topic: slight rustle when I turn potentiometer CUT OFF
- Replies: 13
- Views: 8683
Re: slight rustle when I turn potentiometer CUT OFF
The most thorough solution is to replace the pot, but often times this isn't completely necessary. You should be able to exercise the pot and get a smooth response. Because the pots are sealed, it is likely just some carbon on the track
- Mon Sep 18, 2017 1:14 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: SS 37 CV Osc 1 wave pot problem
- Replies: 2
- Views: 1742
Re: SS 37 CV Osc 1 wave pot problem
Hi umami,
It sounds like you may need to run a pot calibration. This is a fairly simple process that only requires you to send sysex files to the instrument.
Instructions and pot calibration files can be found here: https://www.dropbox.com/s/ai4ko7cg0tns9 ... L.zip?dl=0
It sounds like you may need to run a pot calibration. This is a fairly simple process that only requires you to send sysex files to the instrument.
Instructions and pot calibration files can be found here: https://www.dropbox.com/s/ai4ko7cg0tns9 ... L.zip?dl=0
- Mon Sep 18, 2017 1:10 pm
- Forum: Moog Semi-Modular Analog Synthesizers
- Topic: Mother 32 pattern saving/recalling not working
- Replies: 1
- Views: 2423
Re: Mother 32 pattern saving/recalling not working
While it could be because of your incoming MIDI, it is more likely due to the swing settings stored in that pattern. Try setting your swing back to center (hold shift while turning the tempo knob to center) and resaving the pattern.
- Fri Sep 15, 2017 12:01 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Can't save user settings to editor
- Replies: 6
- Views: 3897
Re: Can't save user settings to editor
Hello folks,
This is a known bug in the Subsequent 37 CV firmware and there is a patch coming ASAP. Please keep your eyes peeled on your email, an official announcement will be made shortly.
This is a known bug in the Subsequent 37 CV firmware and there is a patch coming ASAP. Please keep your eyes peeled on your email, an official announcement will be made shortly.
- Fri Sep 15, 2017 11:08 am
- Forum: Controllers Forum
- Topic: EP-3 Expression Pedal with EHX Pitchfork Problems
- Replies: 1
- Views: 12320
Re: EP-3 Expression Pedal with EHX Pitchfork Problems
Hi Bachrock,
It sounds likely that it is the TRS cable, as the EP-3 is quite sturdy. My suggestion would be to try another TRS if you have one, 9 times out of 10 the cable is the problem.
It sounds likely that it is the TRS cable, as the EP-3 is quite sturdy. My suggestion would be to try another TRS if you have one, 9 times out of 10 the cable is the problem.