Moog Music Forum

While we do like bonbons, the interactions we have with our users are more than enough payment. If you ever have difficulty reaching us via email, please try reaching out via the chat on our website or our phone line. We take our customer experience very seriously and do our best to get back to ...

I would suggest deleting any previous MIDI drivers and reinstalling 4.35.0 for your machine. I have not heard of connectivity issues with the standalone editor, but some people occasionally have issues using the VST with their DAW. I like to think of the VST exclusively as an editor/librarian, and ...

Generally speaking, you should just turn down the Preset Volume (on the second page of the preset Edit menu) to ~25-50. This allows the Subsequent 37's VCA some breathing room and sounds more "right".

Hi Alessandro,

I'm sorry you haven't gotten ahold of us, but please contact us directly for assistance with this issue and we will be more than happy to help.

Adam Pryor
‪adam@moogmusic.com‬‬
(828) 251-0090 Ext. 246

Harrison Street
‪harrison@moogmusic.com‬‬
Ext. 221

Noah Jolly
‪noah@moogmusic ...

Hello all,

I believe most of our problems here are due to the editor. I will share a collection of links for the latest beta versions of the editors that work with OSX High Sierra and drivers that should help with the Windows connection problems as well:

Sub 37 Editor v1.0.0 (Windows) & 1.0.1 ...

This is potentially a calibration issue of the Voyager's analog board. There is a trimmer to adjust the "output" of the noise on the board, and if this "output" is turned up too high it can cause strange artifacts and glitches in the Voyager's output, LFO, etc.

If you are experiencing this issue ...

**Minitaur Pitch CV Calibration Procedure**

- Connect the voltage source to the Minitaur's pitch CV input.

- Now connect the Minitaur to your computer via USB and open the Minitaur Editor.

- In the editor settings, locate the 1 volt and 4 volt calibration options.

- Send 1 volt signal from ...

Greetings,

Please contact us directly for assistance with this issue, we will be more than happy to help.

Adam Pryor
‪adam@moogmusic.com‬‬
(828) 251-0090 Ext. 246

Harrison Street
‪harrison@moogmusic.com‬‬
Ext. 221

Noah Jolly
‪noah@moogmusic.com‬‬
Ext. 204

Thank you,

Taylor Mott
Service Manager ...

Hello all,

If you're having trouble with the Automatic Update or accessing bootloader mode, try updating the Minitaur manually. You will find the necessary files and instructions here.

If you are still having trouble with the manual installation, please contact us at techsuppport@moogmusic.com

Hey there,

Our apologies for any confusion or frustration on this matter. We can certainly send you a replacement board to correct the filter cutoff issue. Please reach out to Adam with Moog Music tech support to get things rolling. His contact info is posted below.

Adam Pryor - Tech Support
E ...

The most thorough solution is to replace the pot, but often times this isn't completely necessary. You should be able to exercise the pot and get a smooth response. Because the pots are sealed, it is likely just some carbon on the track

Hi umami,

It sounds like you may need to run a pot calibration. This is a fairly simple process that only requires you to send sysex files to the instrument.

Instructions and pot calibration files can be found here: https://www.dropbox.com/s/ai4ko7cg0tns9 ... L.zip?dl=0

While it could be because of your incoming MIDI, it is more likely due to the swing settings stored in that pattern. Try setting your swing back to center (hold shift while turning the tempo knob to center) and resaving the pattern.

Hello folks,

This is a known bug in the Subsequent 37 CV firmware and there is a patch coming ASAP. Please keep your eyes peeled on your email, an official announcement will be made shortly.

Hi Bachrock,

It sounds likely that it is the TRS cable, as the EP-3 is quite sturdy. My suggestion would be to try another TRS if you have one, 9 times out of 10 the cable is the problem.