Search found 5 matches

by michaelj
Sat Jul 04, 2015 1:21 pm
Forum: Sub 37, Subsequent 37, Sub Phatty Forum
Topic: Sub Phatty: OCTAVE knob problem
Replies: 26
Views: 8846

Re: Sub Phatty: OCTAVE knob problem

According to Moog it's strictly a hardware problem. I sent my SubPhatty to them to fix and I have it back now, works great. They charged me their standard bench fee of $50 plus shipping, so it's an easy part replacement it'll just cost you unless your synth is still under warranty.
by michaelj
Sat Feb 14, 2015 3:51 pm
Forum: Sub 37, Subsequent 37, Sub Phatty Forum
Topic: Sub Phatty: OCTAVE knob problem
Replies: 26
Views: 8846

Re: Sub Phatty: OCTAVE knob problem

Thanks Breun, I'll give it a go. Moog tech support thinks it may be coincidental that I installed the firmware update and the switch stopped working, saying it's likely a hardware problem. I also specified that I just started using the Sub Phatty editor software and it seems to have stopped working ...
by michaelj
Thu Feb 12, 2015 1:53 am
Forum: Sub 37, Subsequent 37, Sub Phatty Forum
Topic: Sub Phatty: OCTAVE knob problem
Replies: 26
Views: 8846

Re: Sub Phatty: OCTAVE knob problem

My apologies, got busy for a few days. I just updated the firmware tonight and nothing changed for me, everything still works the same and the octave knob doesn't work. At least you got a response from Moog, I haven't received one since I sent my email. Which version of the firmware are you installi...
by michaelj
Fri Feb 06, 2015 12:07 pm
Forum: Sub 37, Subsequent 37, Sub Phatty Forum
Topic: Sub Phatty: OCTAVE knob problem
Replies: 26
Views: 8846

Re: Sub Phatty: OCTAVE knob problem

Thank you, just hit them up. Seems obvious but thought a quicker response may come from the forum. Thanks again!
by michaelj
Thu Feb 05, 2015 12:44 pm
Forum: Sub 37, Subsequent 37, Sub Phatty Forum
Topic: Sub Phatty: OCTAVE knob problem
Replies: 26
Views: 8846

Re: Sub Phatty: OCTAVE knob problem

I have the exact same problem - I can change it in the Sub Phatty Editor Software when hooked up to my computer via USB but can't change it with the actual knob. I may try reinstalling the latest firmware and will keep you posted if that works.