Moog Music Forum

Now April 5th and still have not received my Minitaur back, without any updates on status.

I called twice last week to check on this and never heard a response. Again, awful customer service. I left a VM at ext. 217 the first time, and the second the receptionist said that she would give my message directly to whoever necessary.

Never mind, I just requested a RMA. I never received a response to my message to tech support. Terrible customer service. Phone support offered minimal help as well.

I've had a Minitaur for about 10 months now, and it's always worked great. It's been sitting in one spot on my desk the whole time. I plugged it in on Sunday and all four buttons were lit up, and it wasn't receiving any MIDI input. Computer doesn't recognize it through USB. I emailed Moog support on ...