Search found 119 matches

by Control_Voltage
Wed Apr 06, 2016 4:45 pm
Forum: Moog Semi-Modular Analog Synthesizers
Topic: Patchbay Socket Damaged
Replies: 3
Views: 985

Re: Patchbay Socket Damaged

Hi everyone, Andy Hughes from Moog Tech Support here!!! We will be happy to help get this rectified for you quickly. The jack sounds like it was only partially soldered to the circuit board, and this flaw may have slipped past our testing folks. Sometimes the jacks still work when they are touching ...
by Control_Voltage
Wed Apr 06, 2016 4:38 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 Chromatic Scales for all 3 octaves
Replies: 18
Views: 1752

Re: Sub 37 Chromatic Scales for all 3 octaves

Hi Everyone, Andy Hughes from Moog Tech Support here!! We can assist with getting this resolved, please contact us directly by phone or email, and we will be happy to help you get run a few tests and get set up for a repair. Here is the contact information for the technicians at Moog who can help: N...
by Control_Voltage
Mon Apr 04, 2016 1:55 pm
Forum: Subsequent 37 & Subsequent 25
Topic: D key stops working(new sub 37)
Replies: 1
Views: 374

Re: D key stops working(new sub 37)

Hi there, Andy Hughes from Moog Tech Support here!!! I am sorry to hear about the issue with your Sub 37, the best way to get assistance with an issue like this is to either go to our website and register your product(which activates your warranty) and then request an RMA(repair authorization) by cl...
by Control_Voltage
Wed Mar 23, 2016 2:56 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 volume & Sustain knob ISSUE
Replies: 4
Views: 609

Re: Sub 37 volume & Sustain knob ISSUE

Hi there! Andy from Moog Tech Support here! If you email me or one of my assistants we can provide some file and instructions for recalibrating the potentiometers. This may solve the problem. If it does not, then there may be an issue with the pots themselves and we will need to repair this for you....
by Control_Voltage
Tue Mar 15, 2016 9:41 am
Forum: Moog Music General Topics Forum
Topic: Moog Support? Does it exist?
Replies: 10
Views: 1516

Re: Moog Support? Does it exist?

Hi Everyone, Andy from Moog Tech Support here! My apologies, there have been a confluence of two problems that have resulted in some "dropped balls" over the past few weeks. The first was that I was beset by a terrible case of the flu last week and was completely out of commission for quit...
by Control_Voltage
Fri Feb 26, 2016 4:16 pm
Forum: 500 Series
Topic: Issues wAutomation or delay's parameter in Logic pro 10.2.1
Replies: 2
Views: 3083

Re: Issues wAutomation or delay's parameter in Logic pro 10.

Hi Chuchi, Andy from Moog Tech Support here. If you would please contact my assistant Nathan below, he is proficient with Logic and implementing the plug ins, so he can very likely assist you in solving this issue: Nate Marino [email protected].com 828-251-0090 xt. 204 Thanks, Andy Hughes Service...
by Control_Voltage
Tue Feb 02, 2016 5:22 pm
Forum: Moog Semi-Modular Analog Synthesizers
Topic: Mother 32 not tracking well with Little Phatty
Replies: 5
Views: 8654

Re: Mother 32 not tracking well with Little Phatty

Hi Guys, Andy from Moog Tech Support here. My apologies if you were unable to reach us, we strive to be available to assist with these issues, and I am very sorry your communications fell through the cracks. For future reference you can reach Tech Support at the following emails and phone extensions...
by Control_Voltage
Tue Feb 02, 2016 5:20 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub Phatty Problems. [Solved]
Replies: 3
Views: 511

Re: Sub Phatty Problems. [Solved]

Hi Guys, Andy from Moog Tech Support here. My apologies if you were unable to reach us, we strive to be available to assist with these issues, and I am very sorry your communications fell through the cracks. For future reference you can reach Tech Support at the following emails and phone extensions...
by Control_Voltage
Mon Jan 18, 2016 5:45 pm
Forum: Little Phatty & Slim Phatty Forum
Topic: shout out to andy at moogmusic
Replies: 13
Views: 3284

Re: shout out to andy at moogmusic

Sihaz,

I am having the same problem with my messages here getting stuck in the outbox as well. Can you give me a keyword or phrase that you used in the email(last name, or something) so I can find you in my main @moogmusic email?

Thanks,
Andy Hughes
by Control_Voltage
Fri Jan 08, 2016 11:05 am
Forum: Little Phatty & Slim Phatty Forum
Topic: shout out to andy at moogmusic
Replies: 13
Views: 3284

Re: shout out to andy at moogmusic

Hi Shihaz,

My apologies, I was away on vacation for a couple of weeks and have been trying to get caught up on my back log of correspondence. :)

I will send you an email today.

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
by Control_Voltage
Thu Dec 17, 2015 1:17 pm
Forum: Subsequent 37 & Subsequent 25
Topic: sub 37 wobbly pots
Replies: 16
Views: 5928

Re: sub 37 wobbly pots

Sihaz, Andy from Moog Tech Support here...there was some issue with your domain being rejected by my mail server. I found your emails, and sent you a reply and reference to an Authorized Service Center near you! My apologies for the communication breakdown. Thanks, Andy Hughes Service Department Man...
by Control_Voltage
Thu Dec 03, 2015 3:10 pm
Forum: Moog Semi-Modular Analog Synthesizers
Topic: HELP mother 32 fuse?
Replies: 1
Views: 892

Re: HELP mother 32 fuse?

Hi there, Andy from Moog Tech Support here! Unfortunately, it does sound like the Mother has been damaged by this accidental use of the wrong power, and the USA power supply is also probably destroyed. Please contact us directly for assistance with this issue, we will be happy to help you get it sor...
by Control_Voltage
Tue Nov 17, 2015 12:30 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 Tribute Edition with plastic end caps?
Replies: 10
Views: 957

Re: Sub 37 Tribute Edition with plastic end caps?

Dr. Justice, Andy from Moog Tech Support here, I have tracked down our original email correspondence about this and I will contact you directly via email about how to resolve this. Clearly, this is an oversight on the part of our distributor, and it appears that some previous owner was less than hon...
by Control_Voltage
Fri Nov 13, 2015 12:41 pm
Forum: Minimoog Forum
Topic: How to fix a key on a Voyager (OS)
Replies: 6
Views: 1423

Re: How to fix a key on a Voyager (OS)

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt....
by Control_Voltage
Fri Nov 06, 2015 12:26 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Brand new Sub 37, notes won't stop playing
Replies: 4
Views: 551

Re: Brand new Sub 37, notes won't stop playing

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt....