Moog Music Forum

Hi there,

do you have a drawing / sizes for the case?

Thanks

Hi grailtone,

I have the same problem but didn't get any answer from the customer service (I am based in Italy).
Di you get yours fixed? To me it doesn't make any sense that we have to pay the shipping, especially if it's a fault many have!

Please let me know thanks!

EDIT:

I have contacted the shop (Scavino in Turin, Italy) and arranged a free pick up. They will then send it to the Italian distributor (Midiware) where it will be checked and hopefully replaced/fixed.

Hope this can help others who will get similar problems.

I have the same problem as posted here: http://forum.moogmusic.com/viewtopic.php?f=7&t=20042

How do you contact the support? What can they do for you? Shall I bring it back to the shop.. it's completely useless as it is..

Yes, it looks like a solder shorting somewhere. Same for me.

This is really bad, I mean what are we supposed to do? I can go to the shop and complain with them but they don't have any fault really. Shall we try and do something together? Is there anybody else who has the same problem?

Let me know!

yes, that would def be the best thing. also an easier way to update firmware would be amazing!

Hi guys, I am a newbie here..

I have been reading some of the posts regarding the sub phatty that I bought less than a month ago. Like everyone I will wait for the editor for and the firmware update (to solve problems using ableton and midi), but in the meanwhile I would like to know if anybody is ...