Search found 7 matches

by takis
Tue Jun 24, 2025 10:41 am
Forum: Moog Muse
Topic: Tuning Parameter Missing After Firmware v1.4 Update
Replies: 3
Views: 179

Re: Tuning Parameter Missing After Firmware v1.4 Update

Thanks.. I am glad this option exists still.. but, if you would give a little more info.. I downloaded the 'recent' manual from the Moog website, and it just states this..

TUNING/AUTOCAL proceedures are unlocked by holding the outer soft buttons while in the TUNING
menu - procedures misspelled in ...
by takis
Sat Jun 21, 2025 7:30 am
Forum: Moog Muse
Topic: Tuning Parameter Missing After Firmware v1.4 Update
Replies: 3
Views: 179

Tuning Parameter Missing After Firmware v1.4 Update

I left my Muse turned on for a couple hours in my home n a hot day where I did not have the air conditioner on, and the temp according to the Moog sensor was ~45 Celsius... I noticed the temp after the one sound that was in tune when practicing earlier, was now out of tune when I came back.

I did a ...
by takis
Sat Mar 01, 2025 7:06 pm
Forum: Moog Muse
Topic: Recent Owner - Recent Tuning Issues - Seem To Be Fixed - But No Customer Support
Replies: 5
Views: 8800

Re: Recent Owner - Recent Tuning Issues - Seem To Be Fixed - But No Customer Support

Kwamensah... sorry to hear about your situation too... I hope Moog ups their focus on customer support....

But I do have an update and want to be fair to moor.. they finally got back with me this past Wednesday... a week later...

below i their response they gave me that I already did, as I ...
by takis
Tue Feb 25, 2025 9:11 am
Forum: Moog Muse
Topic: Recent Owner - Recent Tuning Issues - Seem To Be Fixed - But No Customer Support
Replies: 5
Views: 8800

Re: Recent Owner - Recent Tuning Issues - Seem To Be Fixed - But No Customer Support

If i would have known this about customer support I would not have not bought this model, especially knowing its recent issues...

So far, no call from Moog support or e-mail.. Nothing... I have used the new Muse ~4 times thus far, and it has not gone out of tune...m so this is good... but it has ...
by takis
Thu Feb 20, 2025 1:05 pm
Forum: Moog Muse
Topic: MUSE tuning issue
Replies: 32
Views: 39278

Re: MUSE tuning issue

Tech support still has not gotten back to me.. This is really bad that it has been ~3 business days since I contacted them with a keyboard being brand new... at least to me... I hope this is not a business practice where they refuse to have you return your high priced product. My second created ...
by takis
Thu Feb 20, 2025 12:53 pm
Forum: Moog Muse
Topic: Recent Owner - Recent Tuning Issues - Seem To Be Fixed - But No Customer Support
Replies: 5
Views: 8800

Recent Owner - Recent Tuning Issues - Seem To Be Fixed - But No Customer Support

Hello to all.... I tagged on to another tuning issue in this blog, but I figure create a new one to make 2 issues I ran through more visible to Moog and to the users Moog Muse community that I am a part of now.

1) Received a 2024 Moog Muse - so, it was NOT the newer hardware and software - software ...
by takis
Mon Feb 17, 2025 4:18 pm
Forum: Moog Muse
Topic: MUSE tuning issue
Replies: 32
Views: 39278

Re: MUSE tuning issue

I just received my Muse... My first keyboard was a Moog, way back when... I am soo excited.. after investigating that supposedly all the issues have been resolved, especially the tuning issues with v1.3... Unfortunately, I am having tuning issues with mine... I do not know if my muse is an older ...