Search found 3 matches
- Wed Mar 10, 2021 2:19 pm
- Forum: Moog One
- Topic: Can't get support from Moog
- Replies: 14
- Views: 34024
Re: Can't get support from Moog
I wanted to talk to Moog directly, and not to a retailer or a distributor, because I needed to report some major firmware issues that a retailer or a distributor can't address at all. My One isn't faulty hardware-wise, it's only full of software bugs that can also be expected in such a complex produ...
- Sat Feb 13, 2021 2:49 pm
- Forum: Moog One
- Topic: Are You Happy with Your Moog One? (Considering buying)
- Replies: 15
- Views: 13132
Re: Are You Happy with Your Moog One? (Considering buying)
You need to speak with your supplier or Moog directly. That sounds very wrong and I’m sure they would agree. In my experience, speaking with Moog directly is impossible. I opened two tickets in 40 days and am still waiting for a response. All I got was the automatic reply from their Zendesk server....
- Fri Feb 12, 2021 10:11 am
- Forum: Moog One
- Topic: Can't get support from Moog
- Replies: 14
- Views: 34024
Can't get support from Moog
Hi everybody, owner of a $6K Moog One like many of you, here. This thing is nice but some of its parts are not working as expected, so I tried to contact Moog in hope of getting some customer support but got none so far, opened two tickets in 40 days and still got no feedback at all, this is a real ...