Moog Music Forum

I wanted to talk to Moog directly, and not to a retailer or a distributor, because I needed to report some major firmware issues that a retailer or a distributor can't address at all. My One isn't faulty hardware-wise, it's only full of software bugs that can also be expected in such a complex produ...

You need to speak with your supplier or Moog directly. That sounds very wrong and I’m sure they would agree. In my experience, speaking with Moog directly is impossible. I opened two tickets in 40 days and am still waiting for a response. All I got was the automatic reply from their Zendesk server....

Hi everybody, owner of a $6K Moog One like many of you, here. This thing is nice but some of its parts are not working as expected, so I tried to contact Moog in hope of getting some customer support but got none so far, opened two tickets in 40 days and still got no feedback at all, this is a real ...