BorisYeltsin wrote:stiiiiiiive wrote:According to you, without even speaking of choices and compromises, how long should a company maintain their products?
For as long as the customers find the product useful.
It's like a car: The car manufacturer can't just stop making spear parts. Doing that would make the car useless within a short and specific time-frame.
It depends on the life cycle of the product. Cellphones: OS released -> OS dumped. No bug corrections whatsoever. Well, this was before the smartphones. I have a 2009 phone, I don't expect any update from its manufacturer.
It is sad (well...) but it's like that.
About capitalism etc, I don't think I want to enter this debate here
BorisYeltsin wrote:Anyway, the actual discussion here is about a possible faulty arpeggiator on a Moog synth. Something that Moog haven't addressed and fixed, if it is in fact a real problem, (something it seems to be with several users reporting about the same problem). A fault like that is something that really should fixed and not excused in any way.
MoogMusic has produced a bunch of LP OS updates, some of which contains corrections for the arpegiattor. So, come on, it's like Moog sells you a LP and then says "fReak @ff you dumB c0nsum3r!!". If you read the history on this forum, you'll see they have not been slacking about that.
And about excusing or not, I'm deciding for myself, huh?
BorisYeltsin wrote:It's not like addressing and fixing a faulty arp would put Moog into bankruptcy and crippling the company in a way so that it cannot focus on any other new product...
No, you are right. Again, this is about compromises. Software is like that: there are always bugs. Even when you think there are no bugs anymore (I have experience in this field). Plus, there are always a part of LP users to who the remaining bugs will cause problems. But another par of them will make music anyway.
Deciding to keep the means (technical or skill related) for maintaining a piece of software costs money. As a company, you have to evaluate the ratio between how many will be bored with the remaining bugs and this cost: compromises!!
When you say "as long as the users find the product useful", you also consider the cases where , 15 years from now, a "consumer" will say "hey, buuug!!" and Moog would get back into some softawre that no one knows anymore?? This is not that easy in an industrial context.
Don't get me wrong: I wish Moog would maintain my LP's OS. But I'm more realis... pessimistic that you are, maybe