Hey, thanks a bunch for replying! I already got in touch with them (a long time ago at this point) and they explained everything. (for those with this problem in the future, the pitch pots were so out of tune that it went backwards within its range, so tuning it intensively for about an hour fixed it up nicely. I think there may have also been more than a few cold solder joints... my fault!) Moog is an amazing company, and I really appreciate their enthusiasm with helping us amateur musicians and sound-makers. My theremin is still up and running, and I've got a feeling it'll be around for a long time!
Moog LP TE