Quality of Moog Warranty Service
- Libertine Lush
- Posts: 43
- Joined: Mon Jun 22, 2015 6:50 pm
Quality of Moog Warranty Service
I just placed an order for a Sub 37. I've never had a Moog product before, so I don't know if buying an Extended Warranty is a wise investment and if their Warranty service is well regarded.
For people who've had experience servicing their gear through Moog, was the service good--ease of getting proper coverage, swiftness of repair, etc.--and meaningfully better than servicing it through a third party?
With some companies (Apple), the quality of coverage is known to be so exceptional that I get the extended warranty for every high value purchase, even though I've yet to avail of the warranty because MacBooks are so reliable. I'm unfamiliar with the reputation of Moog reliability, so some insight would be great.
Thank you.
For people who've had experience servicing their gear through Moog, was the service good--ease of getting proper coverage, swiftness of repair, etc.--and meaningfully better than servicing it through a third party?
With some companies (Apple), the quality of coverage is known to be so exceptional that I get the extended warranty for every high value purchase, even though I've yet to avail of the warranty because MacBooks are so reliable. I'm unfamiliar with the reputation of Moog reliability, so some insight would be great.
Thank you.
Re: Quality of Moog Warranty Service
Moog service in general is top notch.
- thealien666
- Posts: 2791
- Joined: Mon Nov 14, 2011 8:42 pm
- Location: Quebec, Canada
Re: Quality of Moog Warranty Service
Moog Music's service department is second to none, managed by passionate knowledgeable people that often go beyond the call of duty to satisfy their customers.
Moog Minimoog D (1975)
DSI OB6
DSI Prophet REV2
Oberheim Matrix-6
Ensoniq SQ-80
Korg DW8000
Behringer DeepMind 12
Alesis Ion
DSI OB6
DSI Prophet REV2
Oberheim Matrix-6
Ensoniq SQ-80
Korg DW8000
Behringer DeepMind 12
Alesis Ion
- Bald Eagle
- Posts: 349
- Joined: Wed May 22, 2013 11:25 am
- Location: Long Island, NY
Re: Quality of Moog Warranty Service
Moog service is great. The service staff is above outstanding and will go out of their way for any problems, hardware or software.
If you have a problem you cant just walk into a store and get a replacement like an Apple Store (maybe if you live in Asheville).
Pass on an extended warranty if its from your local store. Moog is well built.
If you have a problem you cant just walk into a store and get a replacement like an Apple Store (maybe if you live in Asheville).
Pass on an extended warranty if its from your local store. Moog is well built.
-
- Posts: 74
- Joined: Tue Apr 01, 2014 11:35 pm
Re: Quality of Moog Warranty Service
Their service is good, but remember they are a small company, so turnaround can be slow from time to time.
- Libertine Lush
- Posts: 43
- Joined: Mon Jun 22, 2015 6:50 pm
Re: Quality of Moog Warranty Service
Thanks for the perspectives so far.
What kind of time range has it been for you?DeckardTrinity wrote:Their service is good, but remember they are a small company, so turnaround can be slow from time to time.
- fyvewytches
- Posts: 267
- Joined: Mon May 30, 2011 6:38 pm
Re: Quality of Moog Warranty Service
Good ? No,... it was outstanding !Libertine Lush wrote:For people who've had experience servicing their gear through Moog, was the service good
Latest track, Dancing On The Ecliptic http://soundcloud.com/ianman/dancing-on ... iptic-demo
Re: Quality of Moog Warranty Service
I've never had a single problem with any of my Moog gear, and that includes the Voyager RME, Little Phatty, Minitaur, and 7 moogerfoogers. Moog service did a Little Phatty Stage 1 upgrade to Stage II with the CV kit for me and did a great job on that as well.Libertine Lush wrote:I'm unfamiliar with the reputation of Moog reliability, so some insight would be great.
I took a tour of the Moog factory when I dropped off my LP for the upgrade and was really impressed and pleased with the atmosphere of the place and the employees I met.
- paramnesia
- Posts: 126
- Joined: Tue Mar 03, 2015 11:35 am
- Location: Asheville, NC
- Contact:
Re: Quality of Moog Warranty Service
repair lead times are 1-2 weeks now
Sub37TE V1.2 / 4 X CP-251, 3 x MF-104M, MF-102, MF-107, MF-108M, 4 x Mother32, MP-201
My Eurorack https://www.modulargrid.net/e/racks/view/2268669
My Pedal Board https://www.modulargrid.net/p/racks/view/461843
My Eurorack https://www.modulargrid.net/e/racks/view/2268669
My Pedal Board https://www.modulargrid.net/p/racks/view/461843
- Libertine Lush
- Posts: 43
- Joined: Mon Jun 22, 2015 6:50 pm
Re: Quality of Moog Warranty Service
That's not too bad. Thanks for the info.paramnesia wrote:repair lead times are 1-2 weeks now
Quality of Moog Warranty Service
They have good communication but sometimes get a little busy.
-
- Posts: 443
- Joined: Sun Jul 05, 2015 4:18 pm
Re: Quality of Moog Warranty Service
This is why I always buy my Moog gear from Sweetwater. 2 years of warranty instead of 1. And the customer service at sweetwater is second to none. Well, maybe tied with Moog. Wink.
Moog Format Modular
Model D (2016)
Moog Subsequent37
Oberheim OB-6
Sequential Rev2
Model D (2016)
Moog Subsequent37
Oberheim OB-6
Sequential Rev2