Sub 37 volume & Sustain knob ISSUE

[zzzmiguel]

Hi!

My sub37 has started this weird behaviour, the output volume knob only goes from silence to a fixed volume level, i just can not control the amount, it's just off or a pre fixed value. And then i realised that the sustain knob of the Amplifier Envelope Generator has the same behaviour

- The latest firmware is installed: 1.1.27
- Tried both preset mode and panel mode
- Headphones output works ok

Is this faulty hardware??

Made this video so you can see with your eyes!!!

View My Video

[till]

As you are not stating it:
Is there a MIDI or USB cable connected while this is happening?

[zzzmiguel]

For the video example no cables connected, only power and audio out...
...tried with usb connected and still same prob.

thanks

[zzzmiguel]

No midi or usb cable connected...
??? any thoughts???

[Control_Voltage]

Hi there!

Andy from Moog Tech Support here! If you email me or one of my assistants we can provide some file and instructions for recalibrating the potentiometers. This may solve the problem. If it does not, then there may be an issue with the pots themselves and we will need to repair this for you.

Here is the contact information you will need:

Andy Hughes, Service Manager
andy@moogmusic.com
828-251-0090 xt 221

Nate Marino
natemarino@moogmusic.com
xt. 204

Taylor Mott
taylor@moogmusic.com
xt. 217

Thanks,
Andy Hughes
Service Manager
Moog Music, Inc.