Low F key only triggers on note off

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Sofine
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Low F key only triggers on note off

Post by Sofine » Thu Jul 09, 2015 7:00 am

Hi, this morning, for some reason, the lowest F key on my sig voyager only triggers when I release the key. On a few occasions it triggered after a second or two while I was holding the key down. Weird.

I can trigger that specific note from other midi keyboards.

Any suggestions as to how to fix this, or is this a job for a moog technician?

Thanks!

Sofine
Posts: 71
Joined: Wed Sep 05, 2007 6:59 am
Location: Dublin
Contact:

Re: Low F key only triggers on note off

Post by Sofine » Thu Jul 09, 2015 11:14 am

I've also noticed that if I play the key right up at the top (thin part) of the key, that it usually triggers normally

Sofine
Posts: 71
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Location: Dublin
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Re: Low F key only triggers on note off

Post by Sofine » Fri Jul 17, 2015 6:33 am

Anyone have any experience of this?

8 days, 3 emails and no response from Moog - kinda strange, they've normally got back within a few days in the past :roll:

Control_Voltage
Posts: 119
Joined: Mon Sep 16, 2013 12:59 pm

Re: Low F key only triggers on note off

Post by Control_Voltage » Fri Jul 17, 2015 10:54 am

Hi Sofine,

Andy from Moog Tech Support here!

My apologies, I have not received any emails from you, so please contact me directly at [email protected] and I will be happy to help you with sorting this issue out.

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.

Sofine
Posts: 71
Joined: Wed Sep 05, 2007 6:59 am
Location: Dublin
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Re: Low F key only triggers on note off

Post by Sofine » Thu Jul 23, 2015 4:33 am

I had also submitted a ticket through your website at the same time!

Anyway, I tried contacting the person you suggested but no response. Do you know of anyone else in Ireland that might be able to fix it?

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