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Broken glide?

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Broken glide?

Postby Newmoog » Tue Oct 30, 2012 4:03 pm

Hi guys,
I have a Voyager Performer Edition, bought new last year, mint conditions. All of a sudden the glide does not work anymore: what can it be? Switch works fine (can see it turning ON / OFF on display) but when ON then the pitch remains constant across the whole keyboard. Can this be a software issue or some condenser just gone bad? Any Panel / Master setting I may have changed and stored wrong values with? Should I reset the machine? Basically any patch using glide will play the same note, same pitch on all keys, no matter what key I press. Any help appreciated, thanks.

Cheers!
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Re: Broken glide?

Postby Newmoog » Wed Oct 31, 2012 3:19 pm

Well, nobody?
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Re: Broken glide?

Postby thealien666 » Wed Oct 31, 2012 3:37 pm

I can only suggest you contact Moog Music about it, via e-mail (or phone). Since this isn't normal behavior and would be indicative of a possibly defective glide circuit indeed.
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Re: Broken glide?

Postby Newmoog » Sat Nov 03, 2012 3:58 pm

Well I tried but no answer yet. The glide has just died. Turning the knob will show values on the display so it's really puzzling. But yes, maybe the analog board, who knows. I admit not having used the Voyager for a few weeks actually, then all of a sudden I switched it on and that's it, no glide. Needless to say I'm in Europe and I'd like to avoid sending the instrument over to the US...
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Re: Broken glide?

Postby Just Me » Sun Nov 04, 2012 12:48 am

Make sure all he connectors are fully seated in the left hand controller section and in back. Unplug it first, of course.
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Re: Broken glide?

Postby Newmoog » Sun Nov 04, 2012 5:33 pm

Ok I'll try that even though the glide switch and knob are perfectly responsive. Also no answer from Moog yet: if only I were into spiritism it would be probably quicker to get in touch with Bob himself.
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Re: Broken glide?

Postby till » Mon Nov 05, 2012 12:12 pm

You tested it with absolutely no midi cable connected?
It is the same even on the init patch?
What software version is running on your Voyager?
keep on turning these Moog knobs

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Re: Broken glide?

Postby Newmoog » Mon Nov 05, 2012 4:12 pm

till wrote:You tested it with absolutely no midi cable connected?
It is the same even on the init patch?
What software version is running on your Voyager?

Yes to the first two, OS version is 3.5
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Re: Broken glide?

Postby Newmoog » Mon Nov 05, 2012 6:01 pm

Been in touch with Moog support; it looks like this will need a repair as one op-amp on the analog board is most likely the root cause.
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